Here are six technological tools I think businesses should consider implementing this year. The first three deal with ways in improve your marketing efforts, the second three deal with ways to streamline your internal operations.
1. Email Marketing
Email marketing is successful when used correctly for just about any business. Yet many people write-off email marketing because they only think of the emails they receive from online retailers boasting of their latest sale with “free shipping.” The term should actually be used to describe targeted, traceable communications to potential and current customers, or individuals who can refer others to your business. Maybe you have services that your customers don’t know about, maybe you have excess inventory that you would like to get rid of, maybe you hired someone new that may bring certain customers in your door, maybe you opened up a 2nd location – there are hundreds of events that you can announce to keep in contact with your customers. Tracking who opened your emails and how many clicked on the links in your email to go to your website offers a measurable way to track the success of your advertising. As long as your emails are relevant, timely, and valuable, your customers will appreciate getting your latest news and will reward you with loyalty. http://www.strategicwsinetsolutions.com/page.asp?PId=49046
2. Pay-Per-Click
An advertiser once said “half my advertising doesn’t work, the problem is, I don’t know which half.” December’s newsletter focused on the benefits of pay-per-click advertising – You only pay when someone clicks on your advertisement. Did you know that you can set up a pay-per-click campaign even if you don’t have a website? Did you know that if you do have a website, you can use pay-per-click to tract the specific phone calls and emails you receive as a result of that ad? When using pay-per-click advertising no one has to wonder which half of their advertising is working. Online demo: http://www.strategicwsinetsolutions.com/WSILocal.asp?PId=45178
3. Streaming Video / Video Email
As more households sign-up for high-speed internet access, the amount of time spent viewing steaming video is increasing. Over 50% of internet users view online video (eMarketer). Most of us associate video with news providers, but there are a number of reasons beyond the latest headlines to offer streaming video. Product demonstrations, service descriptions, facility tours, interviews with employees or executives, and job descriptions are just a few examples of ways streaming video can move beyond the realm of the daily news with streaming video on your website. Looking for something really unique to capture your clients attention? Try adding streaming video to your emails. Online demo: http://www.strategicwsinetsolutions.com/VideoEmail.asp?PId=40891
4. eLearning
Consistency, traceability, and resource management are the reasons most companies incorporate an e-learning solution into their internet strategy. Consistency – eLearning provides a way to ensure that all of your employees receive exactly the same material in exactly the same way. You don’t have to worry about different trainers covering different topics, or some document being left out of the training manuals. Traceability – Track exactly which modules in your e-learning system employees have read or viewed, test them on their knowledge, and allow them to virtually interact with other e-learners or trainers on the modules – with written documentation on everything. Resource Management – free up time for yourself and your employees by putting your training online. The time saved won’t only be on the employee’s first day, it will continue through the employee’s first weeks. Instead of coming back to ask questions that were covered the first day, the new employee can logon to their e-learning page and look up the information themselves. E-learning Hint: Have an employee leaving and haven’t hired a replacement? Have the employee record a going away training message for the yet-to-be-hired replacement. Online demo: http://www.strategicwsinetsolutions.com/e-LearningSolutions.asp?PId=36870
5. Document Management
We all know the woes of having documents stored on a variety of discs, computers, and servers and wondering “am I using the latest version?” Why not make this the year that you take control of your documentation? A document management system allows you to track the who, what, when, and how of your documentation. The best part is that the system is web based allowing for employees to access documents anywhere there is an internet connection. Online Demo: http://www.strategicwsinetsolutions.com/DocumentManagement.asp?PId=36873
6. Web Conferencing
Although the benefits of web conferencing are obvious to most of us – reduced travel time and costs – the technology is barely used by most small and medium sized businesses because they think it is only something for the “big guys”. The truth is web conferencing is a very cost effective tool. This is an on-demand system that can be used when you need it with no monthly fees. But what exactly is web conferencing you may ask? The term web conferencing can actually refer to various technologies, including video conferencing where each participant can see and speak to each other via steaming video; it can include having everyone logon to a centralized platform where a presenter shares his desktop or PowerPoint presentation; or it can include recording presentations for viewing by other employees or customers at a later date. No matter what form of web conferencing you use you can be assured that company communications will improve. Online Demo: http://www.strategicwsinetsolutions.com/WebConferencingSolutions.asp?PId=36871
Wouldn’t it be great to look back on 2006 with satisfaction because it was the year that you saw your business grow by increasing your customer base with new e-marketing methods and streamlining your operations with the latest tools?
